Meghalaya launches online interface for grievances redressal

Shillong, Mar 2 (PTI) Meghalaya Chief Minister Mukul Sangma today launched an online interface of the government -- Centralised Public Grievance Redress and Monitoring System -- aimed at redressing public grievances for effective governance. "It is a citizen-centric initiative of the government for welfare of general public aimed at empowering citizens to lodge their grievances online and in local language," Sangma said. It is initiated by the Department of Administrative Reforms and Public Grievances. According to the IT officials, preparational training has been imparted to nodal agencies and the staff in the districts with support of IT department in the State. It is a single window application for online receipt of grievance by any citizen from any geographical region any time, they said. "For a more effective governance, citizens can lodge a formal complaint in any local language with any government department," he said. He added concerned government authorities and district administration will redress action within specified time limit. The nodal grievances officers can access grievances and forward them online to various departments for speedy redress action and reporting, the officials said.